Overview & Feature Analysis
A free support app for Jio customers
JioSmartFSM
is a free
business and productivity
application that customers of Reliance Jio Infocomm can use to manage their
customer support
requests in one convenient platform. You can find all the
requests
you’ve made on the app alongside the
representatives
assigned to your report.
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Convenient tool for customers
The premise of the JioSmartFSM app is
simple
and direct to the point. Users can
send requests for repair
or assistance for their Jio-linked devices by simply logging into the app with their Jio account. You can view
upcoming appointments
and
call logs
within the app.
Users will also be able to see the
performance statistics
of their assigned customer representatives. However, the app’s UI is quite
outdated
and can be difficult to navigate due to the frequency of bugs that cause the app to
lag
and
crash
unexpectedly.
Good but could use some polishing
If you need a quick way to receive support for any network troubles you have, JioSmartFSM is a convenient way to receive a quick response while also checking on who’s managing your concerns. Unfortunately, though, its troublesome UI and frequent crashing can make it difficult to use for long periods.