Overview & Feature Analysis
Official India Post app
Postinfo
is a free
communication
app released by the developer Centre for Excellence in Postal Technology. It's the official companion tool for
tracking
parcels
handled and delivered by
India Post
. With it, users can check the status of en-route deliveries, as well as check
rates and other services
.
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Similar to
UMANG India
, Postinfo is a service that comes directly from the
Indian government
that aims to make parcel tracking for residents in the country. It also provides a
built-in calculator
to help
compute
postage costs and any subsequent fees included that users need to be aware of.
Parcel tracking made easier
India Post is the
national postal system
led by the Department of Posts and was developed by the Centre for Excellence in Postal Technology under the Indian government. It's a
widely used delivery structure
used by citizens for local and international
orders and shipments
. If you have en-route deliveries and want to
check their status
, the agency's official Postinfo app can help you out.
With the help of this app, you can check and track the status of various services like Value Payable Letter, Registered Periodicals, Business Parcel COD, and others by using their
unique
article numbers
. Information for each one can be
downloaded
and
saved
for
offline viewing
and future reference. It can also be
shared with others
via Bluetooth or through various messaging services.
Other features include the aforementioned calculator feature for calculating
postage costs
by weight, insurance premiums, and interest rates. You can even
search
for specific
office branches
using their pin codes. Unfortunately, recent updates to the app have
caused various issues and bugs,
like some outdated rate information. Also, using some features just redirects you to a desktop website instead of a mobile version.
Discontinuation and replacement
As of late 2025, the Department of Posts (DoP) has
officially discontinued the Postinfo app
and replaced it with a new official mobile application called
Dak Sewa
. This new app is intended to be the
centralized postal services platform
for India Post users and aims to offer improved tracking, complaint management, postage and insurance calculators, and more—all under a single interface designed to reduce the fragmentation that plagued Postinfo. The transition signals a major shift in how postal services are accessed on mobile devices and reflects India Post’s move toward modernized digital services.
Dak Sewa 2.0
Following the initial Dak Sewa launch, India Post has rolled out
Dak Sewa 2.0
, an enhanced version of the official app offering wider service coverage. This updated app provides mobile support for
parcel tracking, money orders, insurance payments, complaint submission and status tracking, and more
, all available directly on Android and iOS platforms. Notably, Dak Sewa 2.0 supports
multiple Indian languages
, allowing users from different regions to interact with the app in their preferred language. These improvements address long-standing usability issues and make postal services more accessible and comprehensive for a broader user base.
User feedback
Despite its official status, the Postinfo app’s legacy was marred by
mixed user reviews and reliability concerns
, which many users hoped would be resolved in successor apps. Users frequently reported issues with slow performance, frequent crashes, unresponsive consignment tracking, and elements that redirected them to web browsers instead of providing a native app experience. Some reviews also noted that certain modules—like local post office information or complaint handling—were ineffective or nonfunctional, highlighting the need for significant stability and feature improvements in the new Dak Sewa platform.
Greater digital Integration and postal modernization
India Post continues to modernize its services beyond mobile apps, rolling out initiatives like OTP-based delivery verification and UPI payments for doorstep parcel acceptance. These reforms, part of a broader postal modernization strategy, aim to enhance
delivery accuracy, transparency, and efficiency while
bringing India Post’s operations closer to private courier standards. Such improvements in
real-time tracking and digital verification
could eventually change how tracking data is displayed or integrated within official apps such as Dak Sewa.
Some more tweaks needed
In summary, Postinfo is
a must-have
if you're availing of India Post's services, as you can pretty much
track
all types of mail and parcels
from a single place. The inclusion of a cost calculator is also a nice touch to help you get an idea of the fees you'll need to pay for your orders and deliveries. However, be mindful of the issues and bugs that may affect your user experience.